Receptionist’s Job Description

Duties include but are not limited to:

• interacting with patients and visitors

• welcoming patients and other visitors or callers to the Health Centre

• dealing efficiently with requests from patients and visitors

• handling dissatisfied, demanding, or angry patients in an appropriate and
  sensitive manner

• monitoring the health and safety of patients in Reception following the Practice
  protocols

• being aware of the location of patients in the Practice who are not with a clinician

• making appointments for patients.

• assisting new patients to fill out enrolment forms and providing information about
  the Practice

• reacting to emergency situations or the arrival of very ill patients according to the
  practice protocols and triaging protocols

• answering the telephone quickly and efficiently, dealing with the enquiry,
  transferring the call or taking and passing on an informative message to the
  appropriate person

• prompt processing of outgoing and incoming office e-mails

• diverting phone to DUDAC at the end of the day and cancelling the diversion in
  the morning

  
  Financial:

• requesting patients’ fees and making computer records of these payments

• operating EFTPOS machine

• reconciling computer, paper and EFTPOS balances at the end of each day or
  shift

• keeping cash secure during the day and locking them away in the
  safe at the end of the day

  
  Computer:

• making appointments for patients

• passing on telephone messages by entering them as a task on the appropriate
  staff member’s task list or on the nurse’s telephone log

• responding to tasks placed on the reception task list

• ensuring there are regular electronic downloads of lab results.

• ensuring that computers are logged off at the end of the day

• keeping the filing tray empty by taking the appropriate action marked on the
  individual documents

• scanning letters etc into the computer record and processing them

• dealing with paperwork that comes your way in an appropriate manner

  
  

  Mail:

• opening mail and processing it as appropriate

• processing outgoing mail
  

  Training:

• participating in training to learn skills required for the job

• participating in training to keep the practice running smoothly e.g. OSH,
  evacuation procedures, response in an emergency

• participating in training to update skills and to develop professionally e.g.
  computer development and developing areas of interest in Practice role
  

  Liaison:

• contacting computer and other technicians as necessary

• contacting service providers as needed

• managing deliveries and uplifts - waste management, document destruction, SCL
  couriers, DX etc

• staff meetings
  

  Miscellaneous:

• keeping the waiting room tidy and safe

• maintaining the reception area in a tidy fashion

• keeping a close eye on stocks of Reception forms and stationery and informing
  the appropriate person of the need to order supplies when necessary.

• keeping the common areas of the building at a reasonable temperature and
  ensuring all heaters are turned off at the end of the day

• maintaining Health Information and Practice Information confidentiality at all
  times.

• ordering and maintaining stock levels of clinical supplies

• a variety of clinical administrative tasks

• opening and closing the Practice according to the Practice protocols
  Manager

• other duties that may arise at the request of the Practice Manager