Your Rights

Whenever you use a health or disability service in New Zealand, you are protected by the Code of Health and Disability Services Consumers' Rights (Code of Rights).

• The Code of Rights applies to both public and private facilities, and to both paid and unpaid services. It gives you as a patient, the right to be treated with respect, to receive appropriate care, have proper communication, and be fully informed so you can make an informed choice.

• We have copies of the Code of Rights at Reception – please ask if you would like one.

• You can contact the Health and Disability Commission Advocacy Service for support and advice by:

  • Ringing 0800 555 050 or;

  • visit here for e-mail and/or livechat

Code of Health & Disability Services - Consumers' Rights: http://www.hdc.org.nz/